Customer care

Customer care training

Enhancing the patient and customer experience in Primary Care

When services to ‘customers’ involve their health – and possibly the difference between life and death – customer expectations are significantly higher than most customer-facing business. Customer experiences also form a key element of CQC inspection and can directly impact the future of a GP Practice or Primary Care department. McLaren Perry’s customer care training examines the complex relationship between Primary Care teams and their customers and how to manage it for the benefit of both customers and the teams themselves.

Length of course:  One day

Location: On-site

Course content: 

  • The importance of customer care
  • Individual responsibilities in customer care
  • Effective listening and communication skills
  • ‘Trusted’ behaviours
  • Managing patient expectations
  • How to say “no”
  • Handling difficult situations
  • Meeting and exceeding CQC standards

For more information, simply contact us on 0121 615 4739 or complete the form below.